1. What happens if a mover causes damages to my belongings?
The moving company should be responsible for any damages caused by employee negligence. Be sure to read “Your Rights and Responsibilities” when you move to see what steps you should take before your move. It is also crucial to make sure that your mover is registered with TxDMV and they follow all movers’ regulations. It is also a good idea to read online reviews, get references, and do research about your moving company. If a company has a lot of negative reviews out there, it’s usually a sign to go with another company (like us!).
After any damages, if the company fails to reimburse you, then you have the right to file a claim through them to get it disputed. Please visit the Texas Department of Motor Vehicles for information on how to proceed with your claim.
2. How can I be best prepared for my move?
There are any number of little things you can do that will speed up the process. Disassembling and reassembling your own furniture can save upwards of 2 hours for a larger home. You also want to be as organized as possible, which most times allows the movers to step in, create a plan, and then grab and go. Be sure that all of your items are fully and properly packed before your move starts. Remember to keep fragile items in smaller boxes and that cardboard boxes break down more easily as they get heavier.
 3. Is it ok to tip the workers on a move?
Just like with waitresses in a restaurant, it is absolutely ok to tip when you receive good service. Many customers tip in this industry to create a better working mood, though our guys are trained to work hard 100% of the time, no matter what. Just like with waitressing, though, if you receive bad service, then you should send a clear message by not tipping. In general, tipping is usually $10-$20 per mover, but that can change depending on the length and/or complexity of the move.
4. How do I pack certain items?
If you are unsure of how to pack certain items, it’s always best to give us a call. We have seen and done it all in this industry and can provide you with efficient, cost-effective tips for safely packing your items. It’s best to remember to not fill your boxes with too many heavy items (books, for example: the larger a box of books is, the heavier it will be. Stick with smaller boxes of books). Also, be sure that you are properly packing any fragile items to keep them from breaking.
5. What do I do with my valuable items?
It is best that all valuable items are packed in some form of container, preferably a sealed container or taped box. Make sure wallets, money, watches, jewelry, electronics, etc. are in one place that nobody else will go near. Moving gets to be chaotic, and things like this get misplaced when owners absent-mindedly place them somewhere while trying to do multiple things at once. Your movers are strangers at first, so it’s ALWAYS best to err on the side of caution and protect your valuables at all times. Finally, do not leave valuables lying in drawers, as they may fall out when we tip them to get through tight spaces or hallways.