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Moving is a big undertaking, no matter the size of your household. Here are some questions that are typically asked when considering the use of moving services!
What questions should I ask a mover to help me pick the right mover for me?
- How long have they been in business? Look for established companies with a history of moving customers safely and efficiently.
- Do they offer full- or part-load service? Part-load services may be more economical but it also requires more time to load and unload.
- Will they provide the proper equipment to handle your move? Movers should have hand trucks, moving pads , shrink wrap, etc. Ask if there are additional charges for using their equipment or supplies.
- Are they insured? All reputable movers are required by federal law to carry liability insurance of at least $0.60 per pound on each item moved. Ask to see a copy of their current certificate of insurance and verify that the coverage is adequate for your needs.
- Will they provide an up-front written estimate? Get the bid in writing so there are no misunderstandings. Some companies routinely globally estimates hoping customers won't remember or take note when the final bill is much higher.
- Will they arrive on time? Most reputable movers will give you a range of arrival times, but it's best to ask for an exact delivery time when arranging your move. Ask that the movers call one hour before they arrive so you don't have to wait in all day.
- What is their policy on palletized goods? Movers are prohibited by federal law from moving items on wooden pallets because of the risk of damage to floors or carpeting. It's best not to move any item, including furniture, that is too large to fit through standard doorways and stairways.
Is it cheaper to move yourself?
While you can save some money by moving yourself, it's not a good idea to cut corners on hiring professional movers. Hiring reliable and trustworthy mover s will help ensure that your belongings arrive at your new home or business undamaged and on time.
What types of damage am I liable for?
You are responsible for damage caused by you or members of your household during the move. However, most movers have a minimal charge for damages and will work with customers who have accidentally damaged an item. Most damage claims can be resolved amicably between the customer and the mover .
What if my shipment is late?
Shippers are responsible for arranging prompt pick up and delivery of their household goods. The mover s are responsible for transporting your shipment on time as scheduled by the shippers. If you encounter a problem with delayed or missed pick up or delivery, it's best to contact your mover immediately and try to resolve the matter as soon as possible. Your mover is required to provide prompt service and your contract requires the mover to compensate you for certain expenses if they fail to do so.
Does my household goods shipment qualify for full value protection?
Full value protection means that in the event of loss or damage, you will be paid the full replacement value of your shipment by the mover . To protect yourself from a partial loss, purchase valuation at the time of booking your move. The cost is very reasonable and could save you thousands of dollars if your shipment is lost or damaged.
How can I keep track of my household goods shipment?
Keep an inventory list of all items included in your shipment, including serial numbers for electronics . This will help to expedite any claims you file and will also help your moving crew leader or driver if an item is missing or arrives broken. Also, take digital pictures of the interior and exterior of each box as it is loaded onto the truck.
Can I limit my liability for damages?
Yes. You can sign a waiver that limits your liability for damage to items that are packed in your shipment. Make sure you are provided with a copy of the waiver for your records before items are packed and moved.
When moving, you have enough to worry about without having to concern yourself with liability issues. By hiring reputable movers , you can be assured that all federal requirements will be met so that should any damage occur, you will be protected by their insurance policies.
How far in advance should I hire movers?
Book as soon as possible to ensure that you get the date and time that you want. If your move is less than seven days away, it's best not to wait until the last minute because most reputable movers have a limited number of dates available each month.
What items will movers not move?
Movers are not responsible for the loss or damage of items they do not transport . Some common non-transportable items include live plants, hazardous materials (including fireworks and ammunition), animals (except in some rare circumstances), money, jewelry, furs, titles, deeds or other documents that may be needed in the future.
Are there items that movers won't move?
Some common non-transportable items include live plants, hazardous materials (including fireworks and ammunition), animals (except in some rare circumstances), money, jewelry, furs, titles, deeds or other documents that may be needed in the future.
Movers are prohibited by law from moving illegal contraband. No one wants the added stress of worrying about their shipment being stopped by law enforcement en route to its destination.
Is it possible to request a specific mover when making my reservation?
Yes, if your move falls within the mover s' service area. Requesting a specific mover will not affect your quoted price or any compensation you may be entitled to following damages .
Is it possible to request a specific driver when making my reservation?
No. The professional drivers are independent contractors and do not work directly for the moving company . However, by making a reservation, you can request that your driver be experienced and that he or she speaks your native language.
How many movers will move my household goods?
Your mover will assign the number of movers needed to safely transport your shipment. Most households require 1-3 movers, but there are many variables that affect the number of movers required including the size, weight and number of pieces being moved.
Should I tip the movers?
The service received from moving company employees is typically covered in the total price of your move. If you feel that you would like to thank them for their services, a tip is always appreciated but it's not expected or required. Tipping should only be based on exceptional customer service and after all other services (cleaning & repair) are performed.
How can I make moving days easier?
Moving can be a stressful time, so it's best to take care of any last minute details long before your move day.
Here are some things you can do ahead of time to help make moving days go more smoothly:
- Pack clothes and other items that will be needed immediately in a carry-on bag so they'll be easier to access on moving day.
- Give your new address to family members, friends and anyone else who may need it. Make sure all members of your household are aware of the moving date so that they can help move items in a timely manner.
- Remove items from drawers and closets so that movers can carefully wrap them in protective materials for transport. Label boxes clearly with markers or masking tape. This will help you identify your belongings at the other end and make unpacking easier.
- It's best to cancel newspapers, milk deliveries and any other scheduled service prior to moving day. Verify that all utilities are on and check for adequate hot water heating if it will be necessary to take a shower on moving day.
Do movers take beds apart?
Yes. All metal bed frames should be disassembled before being moved. Your movers will have tools to take them apart quickly and easily so they can be transported safely.
Should you empty drawers when moving?
Yes! It is important to empty drawers before moving day. This will make it easier for movers to wrap your furniture and limit the number of items left behind.
Drawer contents should be emptied into boxes that are labeled with the room they belong in once you arrive at your new home. However, if there isn't enough time to do this, it's best to leave them empty.
It is strongly suggested that you take a picture of each drawer after it has been emptied. This will make it easier for you to identify the contents during the unpacking process at your new home.
Is cash or jewelry ever packed with other items?
In accordance with Federal Motor Carrier Safety Regulations, cash and jewelry is not permitted to be packed with other items. Cash and jewelry should be secured in a safe or bank deposit box before moving day.
What is the best day of the week to move?
The best day of the week to move is on a weekday when movers are less likely to be overbooked. Mover congestion typically occurs on Saturdays. However, your move date can vary due to unforeseen circumstances such as holidays and weather conditions.
Why does moving cost so much money?
The cost of moving depends on many factors, such as the size of your household, extra services needed and how far you're traveling. Additional items that require special attention (such as pianos or hot tubs) can also affect pricing.
How much does it cost to move a piano?
The cost to move a piano will depend on the size, the distance traveled and whether or not it is being shipped as freight. It can be difficult to give an exact price without evaluating your specific situation, but great care will be taken to protect your piano during transport.
Should I pack everything myself or let movers do it?
This is a decision you'll need to make based on your budget and time constraints. If you decide to pack, keep in mind that there may be extra charges for loading or unloading certain items in addition to the cost of packing materials.